With the emergence of things like AI, automation, and cloud-based systems, all types of businesses were forced to adapt. The hospitality industry is no exception. Hotels need to offer seamless and technologically advanced solutions to their customers in order to stay competitive. These efforts are crucial for shaping the best guest experience.
Having dedicated technologies that can help improve your guest experience is crucial for the success of your hotel business.
Best Hotel Guest Experience Platforms in 2026
As the market keeps evolving, there are always new tools and software for enhancing guest experience that hoteliers should keep an eye on. In this article, we will explore some of the best guest experience technologies that you need to consider adopting in your hotel operations.
1. HotelSmarters
HotelSmarters provides interactive TV solutions that can be used to simplify the way hotels connect with their guests. The company focuses on personalization, automation, and real-time engagement to help hotels create a smooth and seamless experience that will keep guests informed and comfortable throughout their stay.
- Personalized Guest Experiences
HotelSmarters uses AI to help create personalized experiences for every guest of your hotel. It can be used to customize things like hotel amenities, promotional messages, and can even help you develop personalized offers.
- Smart Notifications and Guest Messaging
Good communication is at the foundation of great hospitality. With HotelSmarters’ smart notifications and messaging system, hotels have the ability to send real-time updates about check-in, room status, special events at the hotel, and other promotional offers. These smart notifications will help you keep your guests engaged and well-informed.
- E-Commerce for Hotel Services
HotelSmarters also integrates e-commerce capabilities into your guest experience. This means guests have the ability to browse, book, and even pay for additional services at your hotel, like spa treatments, dining, and any extra activities. The fact that they can do all this without the need to contact anyone makes the whole process more seamless.
- Digital Signage
HotelSmarters also supports digital signage across LG, Android, and external devices. Whether you need to promote a dinner special, share event schedules, or simply offer directions, digital signage capabilities will help you reach your goals.
2. INTELITY
INTELITY is also a leading guest experience platform used by many hotels around the world. Its main focus is to make guest interaction faster and more personal, while helping hotel teams work more efficiently. Here are some features that make it stand out:
- Mobile Guest Experience
INTELITY provides guests with complete control via their mobile app. By using the hotel’s app, guests can check in remotely, access a mobile key to enter their rooms, request different amenities, and even order room service, without having to contact the front desk.
- Smart Room Tablets and Digital Concierge
With INTELITY, guests have access to in-room tablets that basically act as personal digital concierges. They can provide guests with information, allow access to room controls, menus, streaming options, and more.
- Guest Messaging
INTELITY also allows hotels to easily communicate with guests through both in-app and in-room messaging. With these options, they can promote offers, events, or available upgrades.
- AI-Powered Operations
INTELITY uses advanced AI systems (GEMS 2 and Nexus AI) to help automate service requests and optimize staff performance. This way, the manual work can be reduced, and hotel teams can respond faster to guest requests.
3, RoomRaccoon
RoomRaccoon is another well-known hotel property management system that can help streamline daily hotel operations, automate guest communications, and save time. Let’s take a look at what makes it stand out:
- Automated Guest Communication
RoomRaccoon helps hotels always stay connected with their guests through automated emails and notifications. It can help you send booking confirmations, pre-arrival messages, and even post-stay thank-yous. Doing this will ensure that the guest journey feels personalized and well-managed.
- Seamless Guest Experience
As RoomRaccoon offers online check-in and check-out, as well as personalized booking confirmations and secure payment processing, the overall guest experience is very smooth.
- Personalized Experience and Upselling
Hotels can use RoomRaccoon’s built-in tools to offer upgrades, additional services, or event bookings tailored to each guest. This kind of personalization helps enhance the guest experience, therefore increasing the average revenue per stay.
- Real-Time Reporting and Insights
It also has built-in analytics tools that provide reports and insights on room occupancy, guest trends, and satisfaction levels. All of these can be extremely important to help hoteliers make better decisions and improve guest comfort.
- Integrated Tools
RoomRaccoon also includes a channel manager, booking engine, and payment system. This way, everything can stay synced, and hotels can easily manage OTAs, direct bookings, and transactions.
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Conclusion
The hospitality industry is changing fast, and in order to stay competitive, hoteliers need to constantly upgrade their operations and workflows. And in today’s day and age, that is impossible to do without advanced technologies. Reliable guest experience systems are the foundation of these efforts.
By making the stay of your guests as comfortable and seamless as possible, your hotel has a better chance at success. Adopting the best technology, in this case, is not just an upgrade. It’s a big investment that will help you deliver a better service and guest experience.